Privacy Policy

1. Information We Collect

We collect information to provide and improve our services to all our users. Here's the type of information we gather:

1.1 Personal Information

When you book an appointment, create an account, or subscribe to our newsletter, we may collect:

• Name, email address, phone number, and mailing address
• Date of birth (for age-specific treatments and birthday promotions)
• Payment information (credit card details, billing address)
• Medical history and skin conditions (for treatment suitability assessment)
• Photos of treatment areas (with your explicit consent)

1.2 Usage Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Pages you visit and time spent on those pages
• Referring website or source
• Device information (type, operating system)

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Service Provision

• Schedule and manage your appointments
• Process payments and maintain billing records
• Create and maintain your client profile
• Provide personalized treatment recommendations
• Communicate with you about your appointments and services

2.2 Business Operations

• Improve our services and develop new features
• Analyze usage patterns and optimize user experience
• Train our staff and maintain service quality
• Process and respond to inquiries

2.3 Marketing and Communications

• Send promotional emails about new services, special offers, or other information we think you may find interesting (with opt-out options)
• Conduct surveys and gather feedback
• Provide updates about changes to our services or policies

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We engage trusted third-party companies and individuals to facilitate our services, such as:

• Payment processors to handle transactions
• Booking software providers to manage appointments
• Email marketing platforms to send newsletters
• Cloud storage providers to securely store data

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to maintain its confidentiality.

3.2 Legal Requirements

We may disclose your information if required by law, governmental request, or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public

3.3 Business Transfers

If Brisbane Beauty is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information becomes subject to a different Privacy Policy.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Secure storage systems
• Staff training on privacy and security practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

You have several rights regarding your personal information:

5.1 Access and Update

You can access, correct, or update your personal information by:

• Logging into your account (if applicable)
• Contacting our reception team
• Emailing us at [email protected]

5.2 Marketing Preferences

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us directly with your request

Please note that even if you opt out of marketing communications, we may still send you service-related communications.

5.3 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

5.4 Data Subject Rights

Depending on your location, you may have additional rights under applicable privacy laws, such as:

• The right to request deletion of your personal information
• The right to restrict or object to our processing of your personal information
• The right to receive your personal information in a structured, commonly used format (data portability)
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information in the "Contact Us" section below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Preference cookies: Allow the website to remember choices you have made
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Track your browsing habits to deliver targeted advertising

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Last updated: May 15, 2023